Refund Timeline
Last updated: 01/01/2026
This document explains the typical timelines for processing approved refunds for payments made to Shanvox Private Limited.
1. Refund Approval
All refund requests are reviewed internally. If a refund is approved as per our Refund & Cancellation Policy, the refund will be initiated from our side within the timelines below.
2. Processing Time
Initiation: Within 3–5 business days from the date of refund approval.
Credit to Customer: Usually within an additional 4–7 business days, depending on the payment gateway and the customer’s bank or card issuer.
Total: Refunds are typically completed within 7–10 business days from the date of approval.
3. Mode of Refund
Refunds will be processed only to the original mode of payment used at the time of transaction (e.g., same card, UPI ID, or bank account), following payment gateway and regulatory guidelines.
4. Delays
Any delay in crediting the refunded amount after initiation is usually due to processing times of the payment gateway, banks, or card networks. Shanvox will not be responsible for such external delays but will support you with transaction references if needed.
5. Contact for Refund Status
For queries related to refund status, please share your transaction details and contact:
Email: contact@shanvox.com
